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COVID-19 Update:

NEW: Countybank has extended its customer service call center hours in an effort to provide additional support to our customers during this time.

Customer Service Call Center
864-942-1524
800-726-8689

Monday–Friday
7:30 AM - 7:00 PM

Saturday
9:00 AM - 1:00 PM

Letter to Customers

Dear Valued Customer,

The safety, health, and well-being of our customers and associates is our top priority as part of our mission to Serve Our Clients, Our Communities, and Our Associates. Countybank is closely monitoring the status of the coronavirus (COVID-19), which has been widely reported and continues to spread in areas where it has been detected.

Current Financial Center Status: Drive-Thru Only Until Further Notice

In an effort to keep our customers and associates safe, we have transitioned our financial centers to drive-thru only until further notice.

Meeting Your Financial Needs

If you have been negatively impacted by illness due to coronavirus, and need additional assistance related to your account, please contact us and let us know.

  • We encourage you to access your account from home 24/7 using Countybank's mobile app (via iPhone® or Android™).
  • Our online banking platform also gives you fast, free access to your accounts 24/7. Learn more about online banking, or enroll today.
  • Our ATMs are also available to customers 24/7 and provide a full range of services for your convenience.
  • For customers visiting our financial centers, we are currently operating drive-thrus only. Please call your local financial center if you have questions about transactions that may not be conducted via drive-thru.
  • Countybank has extended its customer service call center hours in an effort to provide additional support to our customers during this time.

Customer Service Call Center
864-942-1524
800-726-8689

Monday–Friday
7:30 AM - 7:00 PM

Saturday
9:00 AM - 1:00 PM

Providing Financial Support to our Small Businesses and Communities

We recognize that small businesses may experience an unexpected negative financial impact as a result of COVID-19. As a community bank, we put your best interests first and are here to provide financial support during this time. We have several payment relief programs in place specifically designed to lessen the financial burden that small businesses could face. Our relationship managers are available to discuss these programs or alternative financial support plans depending on your needs.

Be Alert

During these unprecedented times, it's important to be even more aware and on guard for potential fraud and scams. Never give your personal information out to people who may contact you unsolicited by phone, email, or otherwise.

  • Avoid opening attachments and clicking on links in emails, especially from people or organizations you do not know or have a relationship with.
  • Be wary of information from seemingly legitimate sources, such as the CDC and World Health Organization, that encourage or require you to log in to view information. This is a common scam tactic.
  • Do not share any of your login IDs and passwords.
  • Tips on how to avoid coronavirus scams are provided by the American Bankers Association.
  • We encourage our customers to follow guidance provided by the CDC to help prevent the spread of COVID-19 at home, in the workplace, and while traveling. Please refer to the CDC website for the most updated information.

Fraud: If you suspect you have been a victim of fraud, call us at 864-942-1524 or 800-726-8689 immediately. To learn more about protecting your personal information, check out our information on Security.

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise.

Thank you for choosing Countybank to be your local, trusted community bank.